Technical Support

Our technical support is free via email and can be accessed at the following address:

Support hours are 10am to 6pm, Monday through Friday (GMT -8).

In addition to any support question(s), you must include ALL of the following pieces of information:

  • Valid registration number.
  • System configuration(s) – hard drive make, model, memory configuration, and the model of the Mac you are running the software on.
  • System OS version.

Product Manuals

Our documentation is available for most products both online and as PDFs.

To find documentation for your product, visit our Manuals page.

Frequently Asked Questions

The Frequently Asked Question page of’s will help you find solutions for the most common questions and technical support inquiries.